Common Problems

  • 0

    Troubleshooting Guide for Trading Terminal

    Autonio_Info · 0 · Posted

    Greetings!

    If you are having issues with Autonio in the Live Trading option, we have found that working through the following steps should resolve most issues that arise:

    1. Erase the first and last characters of your API and retype them. This is to make sure that no spaces exist. Even if you are confident that there are no blank spaces exist, they can be difficult to see.
    2. Verify that your firewall/antivirus has Autonio added as an exception. This has caused the “start trading” button to not function for some users in the past.
    3. The spinning Autonio logo (https://imgur.com/a/qnr2R) is a