Troubleshooting Guide for Trading Terminal


If you are having issues with Autonio in the Live Trading option, we have found that working through the following steps should resolve most issues that arise:

  1. Erase the first and last characters of your API and retype them. This is to make sure that no spaces exist. Even if you are confident that there are no blank spaces exist, they can be difficult to see.
  2. Verify that your firewall/antivirus has Autonio added as an exception. This has caused the “start trading” button to not function for some users in the past.
  3. The spinning Autonio logo (https://imgur.com/a/qnr2R) is a sign that the app is working. It will show this logo until an indicator is triggered. This all depends on how long your Indicator Interval is set for.
  4. If all fails, close the AutoNIO app, regenerate API keys, and follow rule #1.
  5. Getting an “insufficient funds” message? Make sure you have the minimum amount required (0.0005 BTC worth of the asset and 0.001 BTC worth of the base as your minimum starting balance) to trade and then set your “portfolio percentage” to a smaller value than 100% (try 90% to begin with).
  6. Minimize Autonio while it is trading as to eliminate any memory leaks (This is to avoid having Autonio crash and display a grey screen, resulting in no executable trading from occurring).
  7. If you are using a VPS make sure your time zones match to avoid any irregularities when back testing.
  8. If you are noticing that Autonio is trading profitably but on your exchange history it shows a loss, make sure the spread is small. A large spread % will eat into profit over time. You can take this into account when back testing by increasing the exchange fees to include the spread. For example, if your pair has a spread of .50% just add .50 to the exchange fee of .25% (Bittrex for example) = .75% in Autonio to account for this. This way your back test will be more accurate.